Client COVID-19 Consent Form can be found HERE.
Spa Policies - Cancellation Policy
When booking a service at Avora Skin Spa that is over 30 minutes of service time or more, Avora Skin Spa cancellation policy requires a credit card number to hold your reservation.
In order for us to provide all our clients with the highest-quality service, Avora Skin Spa asks that you provide a minimum of 24-hour notice if you are unable to keep an appointment. Failure to do so will result in a 50% late cancellation charge. No show appointments will be charged 100% of the booked service price.
To make the most of your Avora Skin Spa treatment and experience, we ask that you arrive at least 15 minutes early for your appointment with us to fill out the appropriate forms and any other preparation that may be needed before your appointment.This will ensure that your appointment starts on time. Arriving late may deprive you of enjoying the full length of your spa service and experience.
Clients that arrive for their service(s) late will be accommodated as best as possible; however, your service may be altered due to starting the service late.
Avora Skin Spa reserves the right to charge 100% of the service price when accommodating late clients. The reservation of an appointment indicates that Avora Skin Spa has reserved the service time for you and therefore have had to decline other cusotmer offers for that particular service time at the spa.
Please respect the privacy of your fellow spa guests during your visit with Avora Skin Spa. It is recommended that small children not accompany you to the spa (excluding Mondays for Mums) so that our other guests may enjoy their full spa experience.
For the best possible spa experience, please wear comfortable clothing to change into after your service. If you are having a pedicure, please bring open-toed shoes to wear after your services. We recommend you leave any valuable jewellery or personal belongings safe at home. Please ensure that all cell phones are turned off when present at the spa. Avora Skin Spa is not responsible for lost or stolen articles.
Certificates are available for specific treatments, spa packages (to be completed in one visit) or any denomination. For your convenience, there is no expiration on gift certificates. They are however not redeemable for cash and non-refundable. We can mail gift certificates to the recipient at no extra charge within five business days. Please call our Spa Coordinator to make arrangements.
Avora Skin Spa is accepting Spa Finder and Way Spa Gift Cards and Certificates as a payment of any spa services ( excluding RMT massage or RAc or Medical esthetic) at the regular price only. We are not accepting Spa Finder or Way Spa gift certificates or cards ( or any other promotional certificates) as a payment for RMT massage or RAc or Medical esthetic( injectable). Spa Finder or Way Spa GCs or other promotional GCs have no cash value and can not be used for GC purchase.